Dear members and guests,
At Chelsea Health Club, the safety of our members and team is our priority. With this in mind, we want to provide an update on the ongoing situation regarding Covid-19.
In light of yesterday’s government update, we will be closing the gym and spa from 12.00 today (17 March) until further notice. We feel that this is the safest course of action in line with the latest recommendations from the government and NHS, and hope you understand our reasoning.
Detailed NHS guidance on how to avoid catching or spreading the virus, as well as travel and other advice, can be found on the NHS website.
We will of course keep you informed with further updates as the situation develops, and we will endeavour to make these as quickly as possible. If you have any questions, please contact us on firstname.lastname@example.org. As our team will not be on the premises, if you would like a call back please leave your contact number in the email.
In the meantime, we would like to invite you to join us digitally as we launch our Facebook Live workout schedule! More information can be found here, and we look forward to your feedback!
If you have any questions, hopefully the below will help answer these for you.
What is happening to my membership while the club is closed?
All memberships are frozen, and we will not be taking any payments or fees during the Club’s closure. We are monitoring the situation daily and as soon as it is safe to do so, we look forward to welcoming you back to Chelsea Health Club.
I have an annual membership paid for in advance – what is happening with that?
Our plan is to extend your annual renewal date when the Health Club re-opens by the duration of the closure. We will contact you with details once the club is open again.
I have emailed to freeze or cancel my membership and have not had a response; do I need to do anything else?
All memberships are currently frozen, you do not need to do anything else at the moment as no payments will be taken during the Club’s closure.
I have guest passes and PT sessions on my account that will expire soon, will they still be valid when you re–open?
We will extend any existing guest passes or PT training blocks by the duration of the closure when we re-open.
How are you going to keep in touch with me?
We will be sending out regular updates through the Chelsea Health Club app (we recommend switching on notifications too) and will be keeping our website up to date with everything members need to know. You can also follow us on our Facebook page for live free classes. If you don’t already have the app, you can find it on the app store by searching for ‘Chelsea Health Club’ for more information. As a member, you can also login to your member portal through the app. Please contact email@example.com if you have any queries.
In good health,
The Chelsea Health Club Team